When you will receive your order depends primarily on three factors

1. When we receive your payment (checks and wires must be initiated/sent by you).
   • Please note that you will receive a Paid email once your payment is received.
2. Holding period after cleared payment.
   • Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to five business days after payment clears.
3. Shipping method and transit time.
   • UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
   • USPS is less consistent in both transit time and tracking accuracy.

We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to JM Bullion for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact JM Bullion at1-800-276-6508 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours fromsignatureor delivery date may impact our ability to cover your claim.

In the event, however unlikely, that your order is lost during transit we ask that you contact JM Bullion immediately. Once you contact us, we can begin the claims process. In accordance with our Terms and Conditions, you have a maximum of 3 days (72 hours) from the anticipated delivery date to contact us regarding orders that were lost during transit. If your items cannot be recovered, you are entitled to a reimbursement. Assuming you contact us within 3 days (72 hours), you are entitled to a full reimbursement of your loss in accordance with the specific shippers insurance policy.

Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.

Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.

We only ship to U.S. addresses (including P.O. Boxes and APO addresses). We do not ship to U.S. territories.

Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with paper check, bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptionsUPS locations and mail forwarding locations. If you pay with a credit/debit card, it depends on your order history. For credit cards, put the order through with your billing address as the shipping address, and then call us to see if we can change it to an alternate. If you pay via PayPal, your order must ship to a PayPal Verified address.

We will notify you by email once your order ships. You can also check the current status by logging in to your account or using ourTrack An Orderpage.

You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS or UPS at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.

USPS does not consider a package lost or stolen until fifteen (15) days have passed since the last tracking update (excluding Sundays and federal holidays). In the unlikely event your tracking does not update by the fifteenth day, we will be allowed to initiate the claims process. Prior to that, all we can do is notify USPS of the situation.

If your tracking stops updating, please contact us within five (5) business days of the last tracking update so our Claims Department can contact USPS.

Unfortunately, due to the way insurance is applied to an order, everything must ship at the same time (i.e., in-stock items must await shipment until all presale items have arrived). Your order will ship in its entirety within 24-72 hours of our receiving the presale item. An email notification will be sent when your order ships.

We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.

All UPS shipments ship with a No Will Call restriction, meaning the package cannot be picked up from a UPS location. This is a precaution to prevent orders from being fraudulently intercepted.

UPS will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.

All orders will ship from our warehouse in Las Vegas, Nevada. We mask our return address on all packages as to not give away the contents of the package.

No, we do not. The costs in shipping to these places is extremely prohibitive, so we utilize USPS on all shipments.

Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.

No. UPS 3-Day Air service excludes shipments to UPS Stores, Mail Stores, as well as Alaska, Hawaii, APO addresses, and P.O. Boxes.

JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.

If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

Orders are shipped in inconspicuous packaging via either USPS or UPS.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewedhere.

*UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted.Saturday service not included.